Return Policy

Returns
Our policy lasts 5 days, starting from the day your item arrived. If 5 days has gone by since your delivery date, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 5 days after delivery

To return your product, please email us at contact@prismajp.com along with your order number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your order was an international order and it was returned back to us by the courier due to a shipping address error, you will only be issued a 50% refund. These orders won't be reshipped due to our courier service disposing of international return orders. Please make sure you double check that your address is correct before placing your order.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks. Please note that only the price of the product bought is refunded, the shipping cost from your order will be kept as a restocking fee.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@prismajp.com.

We do not offer exchanges for sizes. Please double check you have selected the correct size before confirming your order.

Delivery Exception
If your package is sent back to the sender due to incorrect address, you will be asked to pay the shipping cost for it to be returned back to you.

Please double check you have input the correct address to avoid this issue.